Purpose. Passion. Joy.

We can’t think of a better career than one dedicated to sparking joy. Joy Ventures is home to exciting early stage startup teams, working on products and technologies that bring people joy. We invite you to check out our open positions– and be part of the important and fulfilling work we do every day!

Customer Support Specialist

Job Functions:
Customer Service
Employment Types:
Remote; Tel Aviv-Yafo, Israel
USD per year
Posted on:

We are Reflect Innovation – an up-and-coming startup developing an innovative science-based product for relaxation. We have raised over $6M to date, are VC backed, and have just launched our first product, Reflect, in the US market in January 2022. Reflect is a hand-held orb that utilizes Biofeedback to help people achieve relaxation in their daily life.

We’re looking for a passionate Customer Support Specialist . You will be the first person our customers turn to. Working in the wellness space, you will need to have a kind, helpful attitude and a passion to help.

We are a team of nine, headquartered in Tel Aviv and support hybrid work.

Your responsibilities will include:

  • Interacting with customers and building relationships by handling questions and concerns with speed, professionalism and empathy
  • Identifying customer needs and helping with specific features
  • Planning, creating and maintaining a knowledge base to familiarize customers with our product
  • Communicating customer feedback to relevant teams
  • Defining and tracking KPIs to maintain constant improvement of the customer experience


  • Native-level English – Great proficiency in written and spoken English
  • Empathetic problem solver with a great attitude
  • Strong analytical skills and technical orientation
  • Quick learner, enthusiastic team player and great communicator
  • Independent with an ability to multitask, prioritize and manage time effectively
  • Passionate about impacting the world by helping people feel better
  • Previous Customer Support experience is an advantage
See more positions at Reflect
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